Customer Service Ambassador

3 weeks ago


Singapore CENTRAL PROVIDENT FUND BOARD Full time
Company Overview
At the Central Provident Fund Board, we strive for excellence in serving our community. Our mission is to empower individuals to secure their retirement, healthcare, and housing needs. As a key member of our team, you will contribute to this mission by providing exceptional customer service.

About the Role
We are seeking a Customer Service Executive to join our team. In this role, you will be responsible for managing and delivering personalized services to CPF members through various channels. Your goal will be to address their information needs with a professional and compassionate approach.

Key Responsibilities:
  • Manage and deliver personalized service to address CPF members' enquiries related to CPF schemes and services.
  • Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences.
  • Identify and address CPF members' needs, with a goal of achieving total satisfaction.

Requirements and Qualifications
To succeed in this role, you should possess strong customer service skills, including oral communication and problem-solving abilities. Relevant experience in a call centre environment is also essential. Additionally, you should have the ability to work independently and think on your feet to resolve any issues that may arise.

What We Offer
We offer a comprehensive rewards package, including annual leave, pro-family leave, medical and dental benefits, and access to recreational activities. You will also have opportunities to engage in formal and informal training to keep your skills sharp in our ever-evolving technological landscape. Furthermore, promotion opportunities are available based on your capability and on-the-job performance.

Estimated Salary Range
$45,000 - $60,000 per annum.

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