Advanced Endpoint and Application Manager

As an experienced Information Technology professional, you will be responsible for managing endpoints and applications. This role requires a deep understanding of endpoint management technologies, application management, excellent troubleshooting skills, and the ability to work in a collaborative environment.

Key Responsibilities:

• Deploying, configuring, maintaining endpoint devices such as desktops, laptops, mobile devices, and IoT devices.
• Ensuring endpoints are updated with the latest software patches, security updates, and configuration to meet industry standards.
• Deploying, configuring, maintaining a portfolio of applications ensuring security and optimal performance.
• Monitoring applications usage and license compliance.
• Managing software updates and patches efficiently.
• Maintaining up-to-date documentation of endpoint and application configurations and management procedures.

Security and Compliance:

Security and compliance are top priorities. Implementing and maintaining endpoint security measures guarantees the confidentiality, integrity, and availability of data. Implementing and maintaining application security measures ensures protection against unauthorized access, data breaches, and various threats, while aligning with industry standards.

Continuous Monitoring:

Continuous monitoring is also essential. Implementing endpoint and applications security and performance monitoring to maintain the confidentiality, integrity, and availability of data and applications. Developing and implementing automation scripts and tools to streamline endpoint and application management tasks such as deployment, updates, monitoring, and troubleshooting.

Troubleshooting and Support:

Troubleshooting and support are critical functions. Providing L2/3 support to end users, diagnosing and resolving issues related to endpoint devices, applications, and connectivity. Documenting troubleshooting steps, solutions, and user support interactions to maintain a knowledge base and improve service efficiency.

Vendor and Asset Management:

Vendor and asset management involve managing relationships with hardware and software vendors, including procurement, licensing, and warranty management. Maintaining an inventory of endpoint devices, software licenses, and IT assets, ensuring accurate documentation and asset tracking.

Continuous Improvement:

Lastly, continuous improvement is crucial. Staying current with the latest developments in endpoint and application management technologies and practices. Evaluating and recommending new tools and solutions to improve endpoint and application management and security. Participating in the development and implementation of IT projects and initiatives related to endpoint and application services.

Requirements:

The ideal candidate will have a minimum diploma preferably in the field of Information Technology, Computer Science, or Engineering. A minimum 2 years of experience in endpoint and application management in managed service environment. Proficiency in endpoint management tools such as JumpCloud, Clonezilla, or similar. In-depth knowledge and hands-on experience managing applications such as Google Workspace, Office 365, Active Directory, Adaxes, Atlassian Products, Crowdstrike, Jumpcloud, ZenDesk, Slack, and MFA security tools. Expertise in Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting. Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN. Knowledge of scripting is a plus. Candidates with relevant certifications, such as Google Workspace Administrator, Microsoft Certified Solutions Expert (MCSE), ITIL Foundation Certification are preferred.