Digital Transformation Specialist

2 weeks ago


Singapore beBeeDigitalTransformation Full time $80,000 - $120,000
Job Title

Digital Transformation Specialist

Drive innovation in government services with a dynamic Digital Business Analyst role.

Key Responsibilities:
  • Collaborate with stakeholders to implement ServiceNow solutions for transformative public service delivery.
  • Conduct thorough analysis of current systems and processes to identify opportunities for improvement.
  • Develop strategic roadmaps for digital transformation initiatives across government agencies.
  • Apply Design Thinking methodologies to create innovative solutions for complex challenges.
Technical Leadership:
  • Guide technology selection and implementation strategies aligned with industry standards.
  • Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house).
  • Ensure solutions comply with cloud-based architecture standards and technical requirements.
Project Delivery:
  • Create detailed user stories, functional specifications, and acceptance criteria.
  • Oversee platform configuration, customization, and integration.
  • Manage solution deployment and ensure smooth operational transition.
  • Lead impact analysis for change requests and continuous improvements.
Stakeholder Management:
  • Build strong relationships with stakeholders and cross-functional teams.
  • Lead discovery workshops and requirements gathering sessions.
  • Drive user adoption through effective communication and training.
  • Collaborate with technical teams to resolve operational challenges.
Required Qualifications & Experience:Education & Professional Experience:
  • Diploma/Degree in Computer Science, Information Technology, or related field.
  • Minimum 4 years of relevant experience in digital transformation projects.
  • Proven track record of at least 2 successful ServiceNow implementations.
  • Strong background in enterprise SaaS platforms (ServiceNow expertise required).
Technical Competencies:
  • Proficiency in ServiceNow platform configuration and customization.
  • Experience with Agile methodologies and product-centric delivery.
  • Understanding of cloud architecture and modern development practices.
  • Working knowledge of AI tools and emerging technologies.
  • Experience in process automation and system integration.
Essential Skills:
  • Advanced analytical and problem-solving capabilities.
  • Strong facilitation and workshop leadership abilities.
  • Excellent stakeholder management and communication skills.
  • Proven ability to influence and drive change.
  • Experience in government or large enterprise digital transformation.
Personal Attributes:
  • Self-motivated with a strong drive for results.
  • Analytical mindset with attention to detail.
  • Adaptable and quick to learn new technologies.
  • Strong team player with excellent collaboration skills.
  • Innovative thinking and creative problem-solving approach.

This is an exciting opportunity to contribute to the success of government digital transformation initiatives. As a key member of the project team, you will play a vital role in driving ServiceNow implementations and delivering innovative solutions to complex challenges.



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