Digital Transformation Specialist

3 days ago


Singapore SPD Full time
Job Description

We are seeking a highly skilled Digital Transformation Specialist to join our team at SPD.

The ideal candidate will have a strong background in IT business analysis, application solutioning design, and testing. They will be responsible for designing and developing customer journey maps to visualize the end-to-end experience from the client's perspective.

This role involves identifying touchpoints, pain points, and opportunities for improving client interactions, collaborating with various stakeholders to ensure alignment with business objectives, and analysing existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.

Key Responsibilities:
  • Design and develop customer journey maps to visualize the end-to-end experience from the client's perspective.
  • Identify touchpoints, pain points, and opportunities for improving client interactions.
  • Collaborate with various stakeholders to ensure alignment with business objectives.
  • Analyse existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.

The successful candidate will also work with cross-functional teams to implement process improvements and automation where applicable, act as a liaison between different departments, ensuring smooth communication during the transformation process, prepare and present reports to senior management on the progress of digital transformation initiatives, engage with employees and customers to gather insights on existing pain points in business processes, and develop and propose solutions, leveraging digital tools and platforms, to address pain points.

Requirements:
  • Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related subject area with minimum 5 years of relevant experience.
  • Prior working experience in IT business analysis, application solutioning design, and testing.
  • Strong in IT business processes, analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Strong in soliciting information and communicating requirements with users and vendors.

The salary for this position is estimated to be around $120,000 - $150,000 per annum, depending on experience. If you are passionate about digital transformation and possess the required skills and qualifications, please apply.



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