Cafe Operations Manager

6 days ago


Singapore BETTR BARISTA PTE. LTD. Full time

Front of House Manager Job Description

We are seeking a skilled Front of House Manager to lead our guest-focused team at BETTR BARISTA PTE. LTD.

The ideal candidate will possess excellent leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

Key Responsibilities:

  • Lead the Front of House Team: Recruit, train, and manage a dynamic front-of-house team to provide warm, welcoming, and memorable experiences for all guests.
  • Set Service Standards: Establish and maintain impeccable service standards, ensuring prompt, attentive, and personalized service to guests.
  • Oversee Reservations and Seating: Manage the reservation system and seating arrangements to optimize table turnover and guest satisfaction.
  • Collaborate with Back of House Teams: Foster clear and effective communication between front-of-house and back-of-house teams to ensure smooth operations.
  • Handle Guest Inquiries: Respond to guest inquiries, feedback, and concerns with professionalism and a commitment to resolving issues swiftly.

Requirements:

  • Leadership Experience: Proven experience in front-of-house management or a related hospitality leadership role for a minimum of 3 – 5 years.
  • Knowledge of Restaurant Operations: Strong knowledge of restaurant operations, including service standards, reservations, and guest relations.
  • Exceptional Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to lead and motivate a team.

Desired Traits:

  • Alignment with Social Mission: Alignment with BETTR BARISTA PTE. LTD.'s social mission and commitment to using business as a force for good.
  • Passion for Hospitality: A genuine passion for hospitality and a desire to create memorable guest experiences.
  • Leadership Skills: Leadership skills that inspire excellence and teamwork among staff.

About BETTR BARISTA PTE. LTD.

BETTR BARISTA PTE. LTD. is a specialty coffee company that empowers lives through a Holistic Training Programme for marginalized women and youth, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever it operates.



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