Cafe Operations Manager
6 days ago
Front of House Manager Job Description
We are seeking a skilled Front of House Manager to lead our guest-focused team at BETTR BARISTA PTE. LTD.
The ideal candidate will possess excellent leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences.
Key Responsibilities:
- Lead the Front of House Team: Recruit, train, and manage a dynamic front-of-house team to provide warm, welcoming, and memorable experiences for all guests.
- Set Service Standards: Establish and maintain impeccable service standards, ensuring prompt, attentive, and personalized service to guests.
- Oversee Reservations and Seating: Manage the reservation system and seating arrangements to optimize table turnover and guest satisfaction.
- Collaborate with Back of House Teams: Foster clear and effective communication between front-of-house and back-of-house teams to ensure smooth operations.
- Handle Guest Inquiries: Respond to guest inquiries, feedback, and concerns with professionalism and a commitment to resolving issues swiftly.
Requirements:
- Leadership Experience: Proven experience in front-of-house management or a related hospitality leadership role for a minimum of 3 – 5 years.
- Knowledge of Restaurant Operations: Strong knowledge of restaurant operations, including service standards, reservations, and guest relations.
- Exceptional Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to lead and motivate a team.
Desired Traits:
- Alignment with Social Mission: Alignment with BETTR BARISTA PTE. LTD.'s social mission and commitment to using business as a force for good.
- Passion for Hospitality: A genuine passion for hospitality and a desire to create memorable guest experiences.
- Leadership Skills: Leadership skills that inspire excellence and teamwork among staff.
About BETTR BARISTA PTE. LTD.
BETTR BARISTA PTE. LTD. is a specialty coffee company that empowers lives through a Holistic Training Programme for marginalized women and youth, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever it operates.
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