Sales and Service Engineer

20 hours ago


Singapore SERVICOM MEDICAL (SINGAPORE) PTE LTD Full time
Job Summary

We are seeking a highly skilled Sales and Service Engineer to join our team at Servicom Medical (Singapore) Pte Ltd. As a key member of our sales team, you will be responsible for establishing and deepening relationships with new and existing customers, promoting service contracts to achieve annual sales targets, and driving company sales.

Key Responsibilities
  • Customer Relationship Management: Establish and maintain strong relationships with customers to promote service contracts and achieve sales targets.
  • Service Contract Promotion: Proactively engage with customers to promote service contracts and ensure timely delivery of services.
  • Technical Support: Provide technical support during site installation, troubleshooting, testing, and commissioning, as well as schedule preventive maintenance.
  • Customer Escalations: Manage day-to-day customer escalations and resolutions, ensuring all customer issues are resolved timely and meeting service SLA.
  • Product Complaints: Manage and communicate with manufacturers on product complaints and handle RMA issues.
  • Training and Development: Provide internal and external training for doctors, nurses, and BMEs.
  • Business Development: Support sales with technical knowledge, service contract pricing, and necessary information during tender projects and contracts.
Requirements
  • Education: Min. Degree in Engineering (Electrical & Electronic) or equivalent.
  • Experience: Strong electrical or electronics engineering fundamental knowledge, with hands-on experience in healthcare an advantage.
  • Skills: Effective spoken and written communication in English, ability to use MS Outlook and Excel, and strong self-discipline with initiative and learning spirit.

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