Global Travel Expert
5 days ago
Purpose of this Position:
We are seeking a highly skilled and experienced Global Travel Expert to join our team in Singapore. As a key member of our organization, you will be responsible for providing exceptional customer support services to clients via multiple channels.
Main Responsibilities:
- Create and complete complex travel arrangements (car, hotel, air, rail) for high-profile accounts
- Expertise in selling commercial value products that contribute to our profitability; sell additional attachments (hotel, other); upsell targeted areas of travel
- Serve as a trusted advisor by offering informed and insightful recommendations to provide the best traveler experience in each situation
- May coordinate and review the day-to-day work of others, but do not have formal supervisory responsibilities
- May function as a Subject Matter Expert with specific client knowledge and/or serve as the customer point of contact in small implant/explants
- May manage first-level customer complaints/escalations
- Resolve complex problems/escalations including non-standard and multi-destination tickets, exchanges, and complex fares, potentially involving VIP service
- May assist other team members in resolving problems
Requirements
- Experience & Education:
- High School diploma or equivalent
- 5+ years of experience working in a customer service environment, including 3+ years as a travel counselor
- Knowledge, skills, and abilities (KSAs):
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT
- Specialist skillset and/or subject matter expertise
About Us
CWT TRAVEL SERVICES SINGAPORE PTE. LTD. is a leading provider of travel management solutions. We offer a dynamic and supportive work environment, competitive salary, and opportunities for career growth.
Estimated Salary Range: $60,000 - $80,000 per annum, depending on qualifications and experience.
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