Nightlife Server

Job Scope

We are seeking a highly skilled and experienced Nightlife Server to join our team at Marina Bay Sands. As a Nightlife Server, you will be responsible for providing exceptional beverage service to our guests, exceeding their expectations, and ensuring a memorable experience.

Key Responsibilities

• Provide beverage service to guests according to bar specifications and exceed their expectations
• Assist in maintaining cleanliness and organization of the bar areas, assigned station, and equipment
• Maintain complete knowledge of Standards, including all menu items, liquor brands, beers, and non-alcoholic selections
• Attend line-ups with other staff and review all information pertinent to the day's business
• Check own grooming and attire standard
• Meet with Head Bartenders or Manager to review daily specials and out of stock items
• Communicate closely with Head Bartenders and bartenders to ensure quality service is achieved
• Assist other service attendants whenever possible
• Perform work and side duties in accordance with departmental procedures
• Maintain storage areas with proper supplies, organization, and cleanliness
• Replenish par levels for supplies and equipment
• Promote beverage to customers and upselling special beverage as instructed by the management team
• Collection of empty glassware
• Prepare special items for events in accordance with superior's requests
• Attend meal breaks as assigned
• Prepare workstations & pantries, ensuring compliance to departmental standards
• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs
• Ensure that all procedures are carried out to departmental standards
• Participate and contribute in all designated meetings and training sessions
• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order
• Anticipate, acknowledge, and respond promptly to guests' requests at all times
• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry
• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction
• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction
• Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas
• Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette
• Ensure all assigned closing duties are completed before signing out
• Take part in formal training programs
• Provide feedback of any problems to the Superior
• Work to be part of a cooperative working climate, maximizing productivity and employee morale
• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager
• Review status of assignments and any follow-up actions with Manager on Duty
• Successful completion of the training/certification processes
• Collect & Analyze Guest Preferences and Comment Cards
• The Marketing Server/Cocktail Waitress position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines
• Performs in a public relations capacity when promoting Marquee, Avenue, Koma & Lavo
• Establish and develop relations with patrons and provide personalized service
• Responsible for beverage service of tables and seating areas in a high volume restaurant, bar, nightclub, or lounge environment
• Maintains all assigned wardrobe/costumes in accordance with established standards and uniform guidelines
• Focuses on the development of a regular clientele base
• Adheres to all specifies marketing requirements and guidelines (guest list, reservations, social media, etc)
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue
• Marketing and promoting venue specific events
• Assist in events and promotional activities