Big Data Support Specialist

1 week ago


Singapore U3 Full time
Job Description

This role is an exciting opportunity to work with a dynamic team at U3 as a Big Data Support Specialist.

Key Responsibilities:
  • Pursue and resolve IT-related issues efficiently, ensuring minimal downtime for our users.
  • Develop and maintain strong relationships with the helpdesk team to ensure seamless collaboration and knowledge sharing.
  • Stay up-to-date with the latest tools and technologies to deliver top-notch support and services.
  • Analyze user queries and identify trends to inform business decisions and optimize our support processes.


Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Business, or related field required.
  • Proven experience in managing complex IT queries and requests in a matrix environment or operational line experience preferred.
  • Hold ITIL Foundation certification.
  • Knowledge of one or more of the following disciplines: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.


Salary Information:
We offer a competitive salary of $65,000 - $80,000 per annum, commensurate with experience. This figure may vary based on your location and qualifications.



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