Client Relationship Support Specialist

7 days ago

Singapore DKSH SINGAPORE PTE. LTD. Full time

Overview

The Client Relationship Support Specialist plays a pivotal role in ensuring the smooth and efficient operations of the client management team at DKSH SINGAPORE PTE. LTD.

This individual will provide essential administrative and organizational support to facilitate effective client communication, relationship management, and overall client satisfaction.

Key Responsibilities:

  1. Client Communication: Act as a primary point of contact for clients' inquiries, requests, and concerns, ensuring prompt and professional responses. Collaborate with client management team members to gather necessary information and provide comprehensive responses.
  2. Administrative Support: Assist in preparing and distributing client-related documents, contracts, and reports. Maintain accurate and up-to-date client records, ensuring data integrity and confidentiality.
  3. Scheduling and Coordination: Coordinate client meetings, appointments, and follow-ups. Ensure that client management team members are well-prepared for meetings with relevant information and materials.
  4. Issue Resolution: Collaborate with the client management team to address and resolve client concerns or issues. Escalate complex problems to appropriate team members while maintaining clear communication with clients.
  5. Cross-Functional Collaboration: Collaborate with internal teams such as operations, and finance to ensure cohesive communication and alignment of strategies related to client management.
  6. Billing: Monthly billing of all client warehousing activities.

Qualifications:

  • Diploma in business administration, or a related field (or equivalent work experience).
  • Strong organizational and multitasking skills, with a keen eye for detail.
  • Excellent written and verbal communication skills.
  • Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace).
  • Ability to work collaboratively in a team-oriented environment.
  • Prior experience in client support, customer service, or administrative roles is preferred.
  • Familiarity with SAP software and database management is a plus.

Attributes:

  • Customer-focused attitude with a commitment to delivering exceptional client service.
  • Proactive problem-solving skills and the ability to stay composed under pressure.
  • Strong interpersonal skills for building rapport with clients and colleagues.
  • Adaptability to evolving client needs and shifting priorities.
  • High level of professionalism, integrity, and confidentiality.

Job Requirements:

We are looking for a highly organized and skilled individual who can effectively manage multiple tasks, prioritize responsibilities, and maintain attention to detail. The ideal candidate should have strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.

A competitive salary of SGD 45,000 - SGD 60,000 per annum is offered to the successful candidate. This position requires a high school diploma or equivalent, with relevant work experience considered an asset. If you are a motivated and results-driven individual who excels in fast-paced environments, we encourage you to apply for this exciting opportunity.

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