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Digital Transformation Specialist

1 week ago

Singapore Thermo Fisher Scientific Inc. Full time
Company Overview

We are a leading scientific instrumentation company that empowers our team members to innovate and make a tangible impact in the world of science.


Job Description

This role is pivotal in ensuring our digital platform operates seamlessly, delivering an outstanding customer experience. We are seeking an innovative and results-driven e Commerce Specialist to join our team at Thermo Fisher Scientific.


Key Responsibilities:
  1. Website Management & Maintenance:
    • Upload and update products on the website, ensuring accurate and complete product data (e.g., descriptions, CAS numbers, images, and pack sizes).
  2. Continuously improve the website's usability, functionality, and performance to align with business goals.
  3. Conduct regular website audits to ensure efficient performance and address any issues promptly.
  4. Technical Troubleshooting:
    • Identify and resolve website bugs and other technical issues to maintain uptime and functionality.
    • Collaborate with internal IT teams and external developers for complex problem-solving.
  5. Punchout Connections Management:
    • Set up and maintain punchout integrations with key clients, ensuring smooth and efficient e Procurement processes.
    • Act as a point of contact for troubleshooting and resolving integration issues.
  6. Collaboration & Customer Engagement:
    • Partner with internal teams (e.g., sales, marketing, IT) to capture requirements and implement website improvements.
    • Coordinate with external/internal vendors to implement enhancements and ensure website maintenance.
    • Conduct training for internal/external customers.
  7. e Commerce Growth & Strategy:
    • Contribute ideas to enhance online sales and drive customer engagement.
    • Analyze website performance metrics and recommend data-driven strategies to improve user experience and conversion rates.
Required Skills and Qualifications:
  1. Educational Background:
    • Bachelor's degree in a scientific field (e.g., Biology, Chemistry, Biotechnology) or related field.
  2. Experience:
    • 3–5 years of experience in e Commerce operations or a similar role.
    • Experience with website content management systems and troubleshooting.
    • Familiarity with punchout integrations and e Procurement tools is a plus.
  3. Skills:
    • Strong problem-solving skills with a critical-thinking mindset.
    • Proficiency in managing product uploads and maintaining website data integrity.
    • Excellent communication and collaboration abilities to work effectively with internal and external stakeholders.
    • Basic understanding of analytics tools (e.g., Google Analytics) to monitor website performance.