Senior Hospitality Operations Manager
2 days ago
The Senior Hospitality Operations Manager will be responsible for supervising and coordinating daily front desk operations, ensuring a seamless guest experience.
Key Responsibilities:
- Collaborate with Front Office Manager and Assistant Front Office Manager to oversee daily front desk operations.
- Be proactive in identifying and resolving issues, making sound management decisions when necessary.
- Handle VIP guest arrivals and departures, developing close business contacts with house guests and providing personalized service.
- Record complaints and incidents in the log book for management attention or follow-up.
- Respond to emergency calls, coordinate with respective departments and contacts.
- Ensure preparations for VIP and group arrivals and departures are well organized.
Requirements:
- Minimum 2 years of relevant experience.
- Excellent communication and interpersonal skills.
- Proactive team player with a positive working attitude.
- Strong analytical problem-solving skills.
Salary Estimate: Based on industry standards and location, we estimate this role to offer a salary range of $50,000 - $70,000 per annum.
About Us
Orchid Hotel Private Limited is committed to delivering exceptional hospitality experiences. As a Senior Hospitality Operations Manager, you will play a vital role in ensuring our guests receive the highest level of service.
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