
Frontline Patient Care Specialist
1 week ago
Improve Patient Care in our Pre-Operative and Admission Team
Job Category:
Ancillary
Our team is seeking a highly skilled and compassionate individual to provide exceptional customer service to patients undergoing pre-operative and admission procedures. As a key member of our team, you will play a vital role in ensuring the smooth transition of patients through our hospital's systems.
Key Responsibilities:
- Provide excellent customer service to patients and their families, addressing their queries and concerns in a professional and empathetic manner.
- Ensure accurate communication of admission guidelines and procedures to patients, promoting transparency and reducing anxiety.
- Offer financial counseling to patients, empowering them to make informed decisions about their care.
Requirements:
To succeed in this role, you will need:
Diploma/NITEC in Service Skills/GCE O Level with 1–2 years' relevant experience
Previous hospitality, nursing or frontline customer service experience will be advantageous
Good interpersonal skills, an amiable personality, and a passion for working in healthcare
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