Spa Operations Manager
4 days ago
We are seeking an experienced and dynamic Spa Operations Manager to oversee the day-to-day activities of our spa, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:- Operations Management: Supervise the efficient management of spa operations, including scheduling, facility maintenance, health and safety regulations compliance, and inventory management.
- Team Leadership: Hire, train, and manage a team of skilled professionals, including therapists, receptionists, and maintenance staff, to deliver high-quality service and exceed customer expectations.
- Customer Satisfaction: Foster strong relationships with clients, address their needs promptly, and resolve any issues efficiently to maintain a high level of customer satisfaction.
- Financial Management: Develop and manage the spa's budget, set financial goals, monitor expenditures, and implement plans to increase profitability.
- Marketing Strategy: Create and execute marketing and promotional strategies to attract new customers and retain existing ones, including social media marketing, special packages, and partnerships.
- Bachelor's degree in Hospitality, Business Administration, or related field.
- Minimum 5 years of experience in spa management or a related field.
- Proven track record of delivering excellent customer service and exceeding sales targets.
- Strong leadership and team management skills.
- Excellent communication and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Competitive salary range: SGD $6,000 - $8,000 per month (dependent on experience).
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a well-established and reputable company in the beauty and wellness industry.
Apply now and take the first step towards an exciting career opportunity
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