Windows Expert
1 month ago
Job Title: ISAP / ITS Windows RUN L3
Job Summary:
We are seeking a highly skilled Windows expert to join our team at Crédit Agricole CIB. As a technical lead, you will be responsible for providing support and acting as the last level of escalation point for all production support activities within the Windows team in Singapore.
Key Responsibilities:
- Provide technical direction and support for Windows services, ensuring the overall health and stability of technical solutions within your scope.
- Work effectively with technical peers, architects, and project teams on technology roadmaps and projects.
- Develop and implement best practices, manage knowledge, and ensure necessary trainings are imparted to the team.
- Support new technologies and leverage them to provide consistency of service across streams.
- Manage service improvements for all Windows services supported throughout the organization.
- Document, review, maintain, and share relevant technical information with the team.
- Provide technical direction, support services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with SLA.
- Implement and develop improvements based on LEAN-CA-CIB best practices.
- Focus on automation and optimum use of the team to improve efficiency.
- Drive and deliver root cause for any high severity issue.
- Review technology changes to identify potential risks.
- Be responsible for problem management and resolution.
Requirements:
- Minimum 8-10 years of experience in managing Windows environment with about 3-5 years of experience in financial institutes.
- Bachelor's/Engineering graduate.
- Subject matter expert on core technologies – Windows 2012, Windows 2016, Windows 2019, Hyper-V, and Microsoft Failover Clustering.
- Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) will be an advantage.
- In-depth hands-on knowledge/experience with HPE hardware (DL, BL, Synergy, Simplivity series).
- Knowledge and/or hands-on working experience with patching tools (Altiris, SCCM) and Active Directory.
- Knowledge and/or hands-on working experience with emerging technologies – Cloud IaaS, Software Defined Storage (VSA).
- Scripting knowledge in PowerShell or Workflow integration would be an added advantage.
- Ability to solve complex problems spanning multiple technologies and disciplines.
- Excellent communication, interpersonal, and logical skills.
- Customer service-oriented and a strong team player.
- Ability to work under pressure and a commitment to solving issues.
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