Customer Service Officer

2 weeks ago

Singapore beBeeService Full time $40,000 - $60,000

Job Highlights:

  • As a highly skilled professional in customer service, you will have the opportunity to develop and grow your skills in a fast-paced environment.

  • Our company offers attractive allowances and incentives to our employees, ensuring they are well-compensated for their hard work and dedication.

  • We offer competitive remuneration packages that reflect the value of our employees' contributions to the company's success.

  • Our employee benefits package is designed to support the well-being of our employees, including access to top-notch healthcare services and other perks.

  • In addition to our comprehensive benefits package, we also offer opportunities for growth and development, allowing our employees to advance their careers and achieve their goals.

Responsibilities:

  • Provide exceptional customer service to passengers by responding to their inquiries and addressing their concerns in a timely and professional manner.

  • Assist passengers with special needs in boarding and alighting trains safely and efficiently.

  • Monitor train performance and take appropriate action to address any irregularities or issues that may arise during operation.

  • Ensure that all passengers comply with Rapid Transit Systems regulations and follow safety protocols at all times.

  • Communicate effectively with dispatchers and other railway staff as needed to ensure smooth operation of train services.

  • Deal with emergencies such as passenger incidents or equipment failures in a safe and efficient manner.

  • Perform routine maintenance tasks on trains to ensure they remain in good working condition.

  • Maintain accurate records of train operations and report any incidents or issues to superiors as necessary.

  • Participate in training programs and workshops to enhance knowledge and skills related to train operation and customer service.

Requirements:

  • Possess a minimum of 5 credits in O-Level examination or equivalent qualification.

  • Have the ability to reach a height of 200cm with both hands, which is essential for performing certain duties on the job.

  • Have at least 2 years of working experience in the service or retail industry, which is preferred but not required.

  • Demonstrate excellent interpersonal skills and a passion for working with people, which is critical for providing outstanding customer service.

  • Be willing to work shift schedules, including weekends and public holidays, which is an essential requirement for this role.

  • Possess the ability to identify colors, which is necessary for recognizing warning signs and signals on the job.

Benefits:

Intensive training will be provided for shortlisted candidates to equip them with the necessary skills and knowledge to excel in their roles.

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