Part-Time Customer Service Representative

1 week ago


Singapore LCENTRAL (BDK) PTE. LTD. Full time
Customer Service Officer Role

We are seeking a dynamic and motivated individual to join our team as a permanent part-time Customer Service Officer at LCentral in Singapore. The successful candidate will be responsible for providing exceptional customer service, supporting the daily operations of the business, and maintaining excellent relationships with parents, children, and teachers.

About Us
LCentral is a reputable Premier English Specialist that has been providing quality enrichment programs for students since 2008. We are committed to delivering excellent education services and creating a positive and nurturing learning environment for our students.

Key Responsibilities
The primary responsibilities of the Customer Service Officer include:
  • Assisting in the day-to-day administration of the centre, including rostering, scheduling, payments, and other related tasks.
  • Supporting student enrolments, including handling enquiries, assessments, and registration.
  • Scheduling classes to ensure optimal use of resources, including classrooms, materials, and equipment.
  • Maintaining accurate records and ensuring data integrity.
  • Establishing and maintaining excellent relationships with parents, children, and teachers.
  • Ensuring compliance with brand standards, including image and presentation, safety, and hygiene.
  • Creatng a positive and supportive learning environment.

Requirements
To be successful in this role, you should possess the following skills and qualifications:
  • A minimum 'N' Level qualification.
  • An ability to learn and adapt quickly to new situations.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • A strong commitment to providing exceptional customer service.

Working Arrangements
This is a permanent part-time position, requiring a minimum of 6 months commitment. You will be required to work a minimum of 3 days per week, with flexible hours available between Monday to Friday (1pm-9pm) and Saturday and Sunday (9am-6:30pm). The salary for this role is estimated to be around $25-$35 per hour, depending on experience and qualifications. Flexible working arrangement:
  • Permanent part-time
  • Min 6 months commitment
  • Min 3 working days in a week
  • Mon to Fri: 1pm to 9pm ($12 per hour)
  • Sat and Sun: 9am to 6:30pm ($15 per hour)


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