Technical Support Specialist for Capital Markets
4 days ago
At TRINITY CONSULTING SERVICES PTE. LTD., we are seeking a skilled Technical Support Specialist to join our team. This role is focused on providing exceptional support for our financial systems, ensuring seamless operations and minimizing downtime.
About the RoleThis position requires a highly motivated individual with a strong background in IT and experience working with capital markets applications. The successful candidate will have a deep understanding of technical systems and be able to effectively communicate with stakeholders at all levels.
Responsibilities- Provide advanced level technical support for financial systems, including troubleshooting, issue resolution, and root cause analysis.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring alignment with business objectives.
- Develop and maintain documentation, knowledge base articles, and other resources to facilitate knowledge sharing and onboarding.
- Stay up-to-date with industry trends, emerging technologies, and best practices, applying this knowledge to improve system performance and reduce risks.
- Participate in on-call rotations, responding to critical incidents and providing 24/7 support as needed.
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- A minimum of 5 years of experience in production support of financial systems, with a focus on capital markets applications.
- Strong knowledge of KONDOR+ application, XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
- ITIL certification/knowledge and experience with monitoring solutions like ITRS Geneos.
- Excellent analytical, problem-solving, and communication skills, with the ability to work effectively in a fast-paced environment.
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, as well as opportunities for professional growth and development in a dynamic and supportive team environment.
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