Project Manager, Regional Chatbot Operations

4 weeks ago


Singapur, Singapore DBS Bank Full time

Job Summary

DBS Bank is seeking a skilled Project Manager to lead the Regional Chatbot Operations team. The successful candidate will be responsible for managing the end-to-end process of chatbot development, implementation, and maintenance.

Key Responsibilities

  • Develop and implement chatbot strategies to improve customer experience and adoption rates
  • Collaborate with technology teams to design and deliver chatbot solutions
  • Liaise with stakeholders to ensure timely delivery of projects
  • Manage benefits realization and post-implementation support
  • Provide management reporting and analytics to stakeholders

Requirements

  • Degree/Diploma holder in any discipline with at least 2-3 years' experience in project management and/or business process improvement initiatives
  • Proven track record in managing change management projects
  • Strong interpersonal, coordination, and planning skills
  • Excellent oral and written communication skills
  • Good knowledge of banking and technology
  • Proven analytical skills with ability to work on multiple tracks/tasks
  • Highly proficient in Microsoft 365, JIRA, and Confluence

What We Offer

DBS Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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