Project Manager, Regional Chatbot Operations
4 weeks ago
Job Summary
DBS Bank is seeking a skilled Project Manager to lead the Regional Chatbot Operations team. The successful candidate will be responsible for managing the end-to-end process of chatbot development, implementation, and maintenance.
Key Responsibilities
- Develop and implement chatbot strategies to improve customer experience and adoption rates
- Collaborate with technology teams to design and deliver chatbot solutions
- Liaise with stakeholders to ensure timely delivery of projects
- Manage benefits realization and post-implementation support
- Provide management reporting and analytics to stakeholders
Requirements
- Degree/Diploma holder in any discipline with at least 2-3 years' experience in project management and/or business process improvement initiatives
- Proven track record in managing change management projects
- Strong interpersonal, coordination, and planning skills
- Excellent oral and written communication skills
- Good knowledge of banking and technology
- Proven analytical skills with ability to work on multiple tracks/tasks
- Highly proficient in Microsoft 365, JIRA, and Confluence
What We Offer
DBS Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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