Social Services Professional

5 days ago


Singapore NTUC Health Full time

Job Title: Assistant Manager, Senior Social Worker/Senior Case Manager

Job Summary:

NTUC Health seeks a skilled and compassionate professional to oversee the care process, referral, and follow-up workflow for our clients. As an Assistant Manager, Senior Social Worker/Senior Case Manager, you will provide supervision to the team, ensure timely and accurate claims and data submission, and oversee the training and professional development of the team.

Key Responsibilities:

  • Plan, implement, and monitor the care process, referral, and follow-up workflow to ensure the best possible outcomes for our clients.
  • Provide supervision to the team to provide care and support, in alignment with the overall programme objectives, adhering to the relevant ethical and legal guidelines.
  • Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
  • Establish and review work and communications workflow, including identification, referral, and escalation work processes, as well as the development/update of the service manual.
  • Responsible for ensuring that the claims and data submission to AIC is timely and accurate.
  • Ensure programme data and documents are kept and maintained, in accordance to the programme requirement, as well as the prevailing personal data protection and security guidelines.
  • Oversee the training and professional development of the team with relevant competencies to provide the appropriate care and support for clients and caregivers, aligning to the intended care model.
  • Other ad-hoc assignments at the discretion of the Department Head.

Requirements:

  • Bachelor's Degree preferably in Social Work/Psychology/Sociology/Gerontology/Counselling.
  • Minimum 3 years' experience in community healthcare settings in Singapore.
  • Good knowledge of the geriatrics and community services.
  • Proficiency in Google Suite applications.
  • Good communication skills (oral and written).
  • Passion in community services and service-oriented.
  • Good judgement and decision-making skills.
  • Good in problem-solving.
  • Good record-keeping abilities and attention to details.
  • Possess 1-2 years of experience in administration.
  • Meticulous and independent.

Language: English



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