Fine Watchmaking Team Lead

5 days ago


Singapore beBeeLuxury Full time $80,000 - $120,000
Job Overview

A luxury watchmaker seeks a seasoned professional to lead its customer service operations, combining technical expertise with people leadership.

This pivotal role requires high standards of craftsmanship, service excellence, and operational efficiency.

The successful candidate will oversee a team of skilled technicians, guiding them through training, evaluations, and performance development.

You will be entrusted with managing repair workflows, safeguarding quality and timelines, while driving continuous improvements in processes and tools.

Beyond supervision, you will play a key role in shaping the workshop culture — fostering precision, discipline, and pride in fine watchmaking.

  • Lead, mentor, and evaluate a team of watchmakers to achieve service excellence.
  • Oversee daily operations, ensuring timely and high-quality repairs.
  • Propose and implement improvements to enhance efficiency and performance.
  • Ensure compliance with technical guidelines and quality standards.
  • Champion continuous improvement initiatives within the customer service workflow.
Key Requirements:
  • Watchmaking qualification strongly preferred.
  • Solid industry experience with technical expertise in repairs.
  • Proven leadership and people management skills within a workshop environment.
  • Strong organisational abilities with attention to detail and precision.
  • Excellent communication and interpersonal skills, with a collaborative mindset.

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