Lead Customer Quality Engineer

1 week ago

Singapore beBeeCustomerQuality Full time $180,000 - $250,000

Job Title: Director, Customer Quality Engineering

Job Summary:

We are seeking a highly skilled and experienced professional to lead our customer quality engineering team. The successful candidate will be responsible for developing and implementing customer quality assurance strategies and goals, leading the execution of these strategies, and driving results.

The ideal candidate will have a strong background in customer satisfaction programs and quality systems, with experience in managing geographically dispersed teams and collaborating with colleagues, management, executives, customers, and suppliers in virtual meetings.

  • A bachelor's degree in Mechanical, Chemical, Materials, or Electrical/Electronic Engineering is required, with related technical field experience preferred.
  • The candidate must have more than 10 years of experience in a management role, preferably in the semiconductor industry, with a proven track record in customer quality, field service, applications/process engineering, or product support.

Key Responsibilities:

  • Customer Quality Assurance Strategies: Develop and implement customer quality assurance strategies and goals that align with company objectives.
  • Team Leadership: Lead a geographically dispersed team of customer-facing engineers and collaborate with colleagues, management, executives, customers, and suppliers in virtual meetings.
  • Customer Satisfaction: Drive customer satisfaction through technical, data-driven analysis and monitoring of scorecards and processes.
  • Process Improvement: Analyze and identify key programs to enhance customer experience and improve processes.
  • Communication and Collaboration: Engage with customers and internal teams at all levels to ensure effective communication and collaboration.

Required Skills and Qualifications:

  • Leadership: Proven experience in leading geographically dispersed teams and driving results.
  • Communication and Collaboration: Excellent communication and collaboration skills, with experience working with global teams and managing large customer accounts.
  • Quality Systems: Strong background in customer satisfaction programs and quality systems.
  • Technical Knowledge: Experience with applicable quality tools such as Pareto analysis, FMEA, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, and cause-and-effect diagrams.

Benefits:

  • Opportunity to Lead a Global Team: Opportunity to lead a geographically dispersed team of customer-facing engineers.
  • Competitive Salary and Benefits: Competitive salary and benefits package.
  • Professional Development: Opportunities for professional development and growth.

Others:

  • Travel Requirements: Ability to travel up to 50%.
  • Location: Based in [insert location].

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