Supply Chain Operations Specialist
1 week ago
About FedEx Logistics
FedEx Logistics is a leading provider of e-commerce, freight forwarding, and import/export services. We help businesses of all sizes reach global markets by offering comprehensive solutions for international ocean and air freight forwarding, surface transportation, customs brokerage, trade advisory services, and advanced e-commerce solutions.
Job Summary
We are seeking a highly skilled Supply Chain Operations Specialist to join our team. In this role, you will be responsible for performing administrative and operational tasks related to front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service.
Main Responsibilities
- Process Execution: Accurately execute defined processes and procedures within specified timeframes, ensuring compliance with internal and external standards. Identify anomalies and use judgment to resolve issues or escalate complex problems to senior team members.
- Problem Solving: Investigate and resolve problems or exceptions using systems or equipment as needed. Act as a focal point for specific types of resolutions within the department and across other teams, making decisions based on clearly defined criteria.
- Communication: Effectively communicate with customers, team members, vendors, and other departments to understand and share information. Support team members and other departments during process changes and participate in developing job aids, procedures, and on-the-job training materials.
- Data Management: Validate and complete accurate and timely reporting, support research and data collation, prepare reports with recommendations for improvement, and ensure data integrity in company systems.
- Compliance: Ensure ongoing compliance with FedEx processes and procedures, relevant legislation, external regulations, and predefined agreements. Notify management of non-compliance issues promptly.
- Collaboration: Work closely with customers, team members, vendors, and other departments to ensure accuracy of information and completion of processes to deadline. Align actions with stakeholders and achieve desired outcomes.
Requirements for Success
- Secondary education or equivalent
- Average salary: $45,000 - $60,000 per year, depending on location and experience
About the Company Culture
FedEx Logistics values innovation, integrity, and diversity. Our people-oriented culture encourages employees to innovate and deliver exceptional service to customers. We care for our employees' well-being and value their contributions to the company's success.
Our Mission
We strive to be the best company to work for, providing the best service and building the best brand in our industry.
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