Print Equipment Specialist

1 week ago

Singapore beBeeService Full time $60,000 - $80,000
Job Title: Production Print Service Technician">

The Production Print Service Technician is responsible for maintaining, servicing and repairing complex copier and production print equipment at clients' sites in a timely, high-quality and cost-effective manner.

  • Troubleshoot, diagnose and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at clients' locations within a designated territory using diagnostic tools, services aids and product manuals.
  • Ensure a high level of client satisfaction by meeting clients' needs in a courteous, timely and cost-effective manner.
  • Manage and maintain accurate inventory for tools, parts and supplies; participate in physical inventory and occasional stock checks.
  • Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
  • Complete technical training on all new equipment as assigned.
  • Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
  • Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls.
  • Attend required company and departmental meetings.
  • Perform other related duties as assigned.

Requirements:

  1. NTC/NITEC/ Diploma in Electronics/Electrical Engineering or equivalent.
  2. Experience in servicing or maintaining office equipment/ Production printer.
  3. Customer service oriented.
  4. Strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels.
  5. Strong ability to exercise independent judgment.
  6. Possess own vehicle.

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