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Digital Fraud Monitoring Officer

7 days ago

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Information Security Operations Specialist Job Summary

We are seeking a highly skilled Information Security Operations Specialist to join our team at Citi. This role is responsible for leading efforts to prevent, monitor, and respond to information/data breaches and cyber-attacks on a 24x7 basis.

Key Responsibilities:
  • The specialist performs monitoring, research, assessment, and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real-Time Fraud Risk Assessment, Big Data, and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real-time fraud detection tools).
  • Follow pre-defined actions to handle BAU and high-severity issues, including escalating to other support groups.
  • Execute daily ad-hoc tasks or lead small projects as needed.
  • Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.
  • Perform assessment and troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies.
  • Participate in daily and ad-hoc conference calls to manage quality assurance and documentation-related tasks.
  • Identify areas for tuning use cases to enhance monitoring value.
  • Engage with Fraud Policy, Operations, Strategy, and other teams for early detection, prevention, and mitigation of detected fraudulent activities.
Required Skills and Qualifications:
  • Ability to communicate effectively both orally and in writing.
  • Strong knowledge of current Cyber Fraud trends, including common Account Takeover techniques and banking malware.
  • Deep understanding of Intrusion Detection analysis (TCP/IP, packet-level analysis) as well as Application Layer Protocols (Advanced understanding of various operating systems (Windows/UNIX), and web technologies focusing on Internet security).
  • Knowledge of cutting-edge threats and technologies affecting Web Applications.
  • Experience with Big Data Technologies, ETL Tools, Data Warehouse, and Business Intelligence technologies is preferred.
  • Experience with any scripting language and Splunk is a plus.
  • Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.
  • Certifications from EC-Council, GIAC, (ISC)² are preferred (CISSP, CEH, GCIA, GWAPT, and CFE).
Qualifications:
  • 3-5 years of relevant experience in Cyber Fraud or SOC.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Proven influencing and relationship management skills.
  • Proven analytical skills.
Education:
  • Bachelor's degree/University degree or equivalent experience.