Customer Service Officer with Multitasking Skills

5 days ago


Singapore P-SERV PTE LTD Full time

We are seeking a highly skilled and enthusiastic Customer Service cum Admin Officer to join our team at P-SERV PTE LTD.

Job Summary:

This is a full-time position that requires the candidate to be available on Mondays to Fridays from 8.30am to 6:30pm.

About the Role:

The successful candidate will be responsible for providing top-notch customer service, handling difficult customers professionally, and completing necessary checklists before customer interviews with Officers.

Key Responsibilities include:

  • Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
  • Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
  • Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
  • Conduct operational checks and replenish collaterals at the service center each day
  • Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
  • Respond to telephone and email inquiries
  • Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments.

Requirements:

To be successful in this role, you will need:

  • Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
  • Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
  • Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
  • A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

Mondays to Fridays (8.30am - 6:30pm)

Estimated Salary Range: SGD $25,000 - SGD $35,000 per annum



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