Senior Customer Service Representative at Beauty One International Pte Ltd
3 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant.
Key Responsibilities:
- Follow up with customers to ensure their needs are met and resolve any issues in a timely and professional manner.
- Book and confirm customer appointments via phone, message, or email, ensuring seamless communication and coordination.
- Maintain a clean and organized reception area, providing a welcoming environment for customers upon arrival.
- Process transactions accurately and efficiently, handling customer inquiries and providing exceptional customer service.
- Cashiering and stock take responsibilities to ensure the smooth operation of our business.
Requirements:
- Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
- Able to commit to retail hours, including weekends, to meet the needs of our customers.
- Previous experience in telemarketing or customer service will be highly valued, but not essential.
- Target-driven and customer-focused, with a passion for delivering exceptional service.
- Strong interest in the beauty and grooming industry, with a desire to learn and grow with our company.
- Positive, energetic, and willing to learn, with a strong work ethic and commitment to excellence.
Benefits:
- Competitive salary of up to $3500, with attractive remuneration packages including commissions and incentives.
- Defined career path and job advancement opportunities, with comprehensive training and development programs.
- Comprehensive staff benefits, including medical and dental coverage, and all-expenses paid company trips.
- Convenient work locations near MRT stations, with opportunities to meet like-minded professionals and celebrities.
- Employer discounts and other perks to enhance your work-life balance and satisfaction.
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