Operations Director
2 days ago
We are seeking an experienced Operations Director to oversee the Client Service, Logistics, Despatch and Phlebotomy functions in our company. The successful candidate will provide support to laboratory operations to ensure efficient and accurate laboratory service deliveries to clients.
Duties & Responsibilities- Directly responsible for managing and overseeing the team in the Operations Department to ensure smooth day-to-day operations.
- Implement operational plans and goals in line with company's policies and directions.
- Accountable for training plan, daily operations and other related matters in Operations Department.
- Ensure that company policies and procedures are streamlined and followed and feedback to management on issues on ground level.
- Responsible for standardization of workflow and practices across assigned section in accordance with SOPs.
- Manage manpower resources and operating cost effectively.
- Responsible for training and development of staff in Operations Department in accordance with SOPs.
- Lead and motivate the team to achieve target for turnaround time and goals set by Company.
- Troubleshoot and resolve day-to-day operational issues and make recommendations for preventive measures to avoid recurrence.
The successful candidate will work closely with business development and laboratory teams to resolve any client feedback on operational issues on laboratory services provided.
Ensure that service standards are adhered to by the team and take necessary corrective actions should there be any discrepancies.
Key Performance Indicators- Minimal or elimination of patient registration error.
- Meet or exceed turnaround time target.
- Minimal or elimination of missed collection.
- Successful execution of process improvement and cost-saving measures.
- Address issues arising from customer complaint swiftly and permanently.
- Comply with all licensing and regulatory requirements.
- Successfully complete tasks assigned.
- Improve accuracy, quality, customer service and turnaround time.
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