Lead Coffee Operations Specialist
7 days ago
We are seeking an experienced Lead Coffee Operations Specialist to join our team at BARCODE MARKETING PTE. LTD.
Job SummaryThe ideal candidate will have a proven track record in managing daily coffee operations, ensuring high-quality beverage preparation, and delivering exceptional customer service.
Key Responsibilities:- Beverage Preparation & Quality Control:
- Maintain and enforce high standards of beverage preparation to ensure consistent quality in every drink served.
- Experiment with and introduce new beverages to keep the menu fresh and exciting.
- Team Leadership & Training:
- Lead, mentor, and train the barista team, ensuring they are knowledgeable and skilled in beverage preparation, customer service, and café operations.
- Conduct regular training sessions on coffee techniques, equipment maintenance, and customer service.
- Customer Service:
- Provide exceptional customer service by engaging with customers, addressing their needs, and ensuring a welcoming atmosphere.
- Create a friendly and inclusive environment that encourages repeat visits.
- Inventory Management & Ordering:
- Manage inventory levels for coffee beans, milk, syrups, and other supplies, ensuring they are always well-stocked.
- Oversee the maintenance and cleanliness of coffee equipment, ensuring it is always in good working condition.
- Sales & Marketing Support:
- Collaborate with the marketing team to promote coffee specials, events, and new products.
- Monitor sales trends and provide feedback on customer preferences to improve offerings.
- Proven experience as a Senior / Head Barista, with at least 3 years in a leadership or supervisory role.
- In-depth knowledge of coffee brewing techniques and equipment.
- Passion for coffee and a deep understanding of different coffee beans, roasts, and brewing methods.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Experience in inventory management and ordering is a plus.
Estimated Salary: $45,000 - $60,000 per annum, depending on experience.
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