Global Cryptocurrency Support Specialist

3 days ago

Singapore beBeeCustomerService Full time $4,000 - $6,000

Founded by Changpeng Zhao in 2017, Binance is the largest cryptocurrency exchange in terms of daily volume. It operates as a global exchange with separate exchanges in some countries due to regulatory reasons.

The company hires on a regular basis, offering significant career development opportunities. Most jobs are remote with flexible working hours. Employees can enjoy health insurance, crypto payment options, and skill development programs.

Binance US Jobs are also available, although not as frequently as global positions. The average interview process lasts two to four weeks with four steps: application review, interview, offer, and onboarding.

Binance is a leading global blockchain ecosystem provider whose products include the world's largest digital asset exchange. Our mission is to accelerate cryptocurrency adoption and increase financial freedom.

As a fast-paced and mission-driven organization, we offer endless opportunities for growth and learning. Customer service is crucial for our client-facing business, and we strive to create a well-supported platform with quality responses and accurate information.

Responsibilities:

  • Handle back office tickets and provide 24/7 online inquiries and email services to customers.
  • Offer customer advice, suggestions, and support via email or online tools.
  • Support other business units with customer liaison, document customer requests, and provide feedback through documentation.
  • Manage customer complaints, special cases, or ad hoc tasks.

Required Skills and Qualifications:

  • College diploma or above.
  • Proficient in English and Korean.
  • Minimum one year experience in customer service, preferably in finance or e-commerce.
  • Ability to work under pressure, strong communication skills, and exceed expectations.
  • Passionate about customer service and willing to work different shifts, including nights.
  • Positive attitude towards the crypto industry.

Benefits:

  • Be part of the world's leading blockchain ecosystem with excellent career opportunities.
  • Work alongside diverse talent in an environment where learning and growth are endless.
  • Engage in fast-paced, challenging projects.
  • Work in a truly global organization with international teams and a flat structure.
  • Competitive salary and benefits.
  • Flexible working hours, remote work, and casual attire.

Others:

  • We believe in fostering collaboration, excellence, and growth within our culture.

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