Dedicated Support Professional
3 days ago
Dedicated Support Associate
About the Role:We are seeking a highly skilled and dedicated professional to provide administrative support and manage operational functions within our healthcare organization.
Key Responsibilities:- Coordinate with therapists to assist with Senior Mobility & Enabling Fund (SMF) applications and the purchase of therapy devices.
- Track delivery of therapy devices upon patients' discharge and ensure billing accuracy before approval from Therapy Leads.
- Ambitiously amend SMF applications and orders as requested by therapists, ensuring timely completion and minimal delays.
- Maintain meticulous filing and archiving systems for essential information and circulars from government agencies related to SMF.
- Provide exceptional support as SMF Fund Administrator, including claims submission to the Agency of Integrated Care (AIC).
- Reconcile general ledger and prepare quarterly reports for claims submission to AIC, guaranteeing accurate and comprehensive data.
- Thoroughly verify documentation accuracy before claim submission, ensuring eligibility requirements are supported by complete application documents, orders, delivery acknowledgements, and invoicing of assistive devices/consumables are complete, and claims for assistive devices are submitted within two quarters, or valid reasons are provided for late submissions.
- Assist in SMF audits, identifying areas for improvement and implementing corrective actions to maintain optimal performance.
- Effectively manage stationery stock and requisitions for top-ups, optimizing resource allocation and minimizing waste.
- Undertake other responsibilities as delegated, including support for new services and projects, fostering a culture of adaptability and innovation.
A dynamic and supportive work environment that encourages growth and development, offering competitive benefits and opportunities for advancement.
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