Senior UX/UI Design Manager
2 weeks ago
We are seeking a highly skilled Senior UX/UI Design Manager to join our team at Careers@Gov. As a key member of our design team, you will be responsible for leading the design of user-centered experiences for our digital products.
Key Responsibilities- Transformative Initiative Lead: Lead a transformative initiative to redesign and implement a new service journey on our MySkillsFuture portal, ensuring seamless user experiences across all strategic touchpoints.
- User Journey Designer: Oversee and design user journeys for individuals, from our MySkillsFuture portal to other integrated digital products, ensuring a cohesive and intuitive experience.
- UX Assessment and Research: Perform UX assessments, including heuristic evaluations, review data from various sources, and audit websites to identify user pain points and gather insights to deliver optimal user experiences.
- Design and Prototyping: Design prototypes and iterate ideas for UI design, including wireframes and mockups, to ensure a visually appealing and user-friendly experience.
- Workflow and Ops-Tech Integration: Oversee workflow changes and ensure seamless integration with other backend operations and systems, ensuring efficient and effective processes.
- Operational Processes and Guidelines: Develop operational processes, guidelines, and policies to ensure successful end-to-end implementation of initiatives.
- Data Insights and Reporting: Track key data insights to report outcomes and inform iteration of product enhancements regularly.
- Service Level Agreement Evaluation: Develop a Service Level Agreement evaluation and management framework to manage user enquiries.
- 10+ Years of Experience: Have at least 10 years of experience in UX/UI design, research, and analysis, design thinking, and website development work.
- Data Analysis: Proficient in analyzing qualitative and quantitative data, especially web analytics using Adobe Analytics.
- Design Tools and Software: Well-versed in user interface design tools and design software like InVision, Adobe XD, or others.
- Complex Process Simplification: Ability to navigate complex processes and simplify them for UX/UI improvements.
- Project Management: Strong project management skills.
- Team Player: Able to work independently but also a team player in a fast-paced environment.
- Domain Knowledge: Domain knowledge in SkillsFuture systems will be an added advantage.
Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
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