Technical Network Specialist
5 days ago
We are seeking a skilled Technical Network Specialist to join our team at Telstra.
About the RoleThis is a challenging and rewarding position that requires expertise in complex technical work associated with network support functions. As a Technical Network Specialist, you will be responsible for managing feasibility studies, designing and provisioning transmission networks, and collaborating with internal stakeholders to drive positive financial outcomes for customers.
The ideal candidate will have knowledge or experience in OTN, MPLS, or Layer 1 networks, as well as familiarity with troubleshooting and network alarms. Additionally, they should have experience with Infinera NMS, Ciena MCP & Site Manager, and desktop software such as MS Office.
Key Responsibilities- Manage feasibility studies from checking available capacity and hardware to reservation and development of customer and internal service orders on time and to agreed quality standards.
- Participate in continuous improvement initiatives by supporting the identification of business opportunities for Telstra and engaging sales teams to enact on customer services and solutions that drive positive financial outcomes for accounts.
- Obtain and gather data within Telstra systems for reporting purposes and collaborate with system teams to improve or enhance systems to align with business requirements and company goals.
- Leverage sound interpersonal skills to navigate a wide set of stakeholders internally (e.g. GBS, Product, Engineering, Capacity Management) and provide them with effective plans to set up the right processes and optimize customer value.
- Knowledge or experience in OTN, MPLS, or Layer 1 networks.
- Familiarity with troubleshooting and network alarms.
- Experience with Infinera NMS, Ciena MCP & Site Manager, and desktop software such as MS Office.
- Ability to use clear and succinct communication to represent customer service and Telstra values.
- Strong peer relationships to encourage teamwork and better achieve customer outcomes.
Telstra offers a competitive salary range of $85,000 – 104,000 USD per year, with the potential for an additional 6% discretionary bonus. Our team environment is supportive and collaborative, providing opportunities for growth and development. We strive to deliver exceptional customer experiences and are committed to making a positive impact in our community.
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