Digital Solutions Manager
2 days ago
We are a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. Our innovative use of technology enables us to stay ahead in various sectors.
Job SummaryWe are seeking a highly skilled Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will oversee program management and service delivery, maintain client satisfaction, and manage relationships with key stakeholders, particularly within government sectors.
Main Responsibilities- Program Management:
The selected candidate will be responsible for managing complex IT programs and projects to ensure timely delivery within scope and budget. This involves coordinating with cross-functional teams to meet program milestones, overseeing the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.
- Service Delivery Management:
This role requires ensuring the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs). The candidate must monitor service performance and implement improvement measures as necessary. They will act as the primary point of contact for escalations and issues, ensuring prompt resolution.
- Client Relationship Management:
The ideal candidate will build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations. Regular service updates and frequent client communication will be essential. Identifying opportunities to enhance customer satisfaction and retention is also crucial.
- Stakeholder and Vendor Management:
The selected candidate will collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery. Liaising with government officials to ensure adherence to policies and regulations is also required. Ensuring compliance with contractual obligations and government standards is essential.
- Performance Management and Reporting:
The candidate will regularly review and report on service performance metrics. Implementing continuous improvement initiatives to enhance service quality is also required. Preparing and presenting performance reports to senior management and clients is an important part of this role.
- Risk and Issue Management:
Proactively identifying potential risks and developing mitigation strategies is critical. Managing any issues that arise during service delivery to minimize service disruption is also essential.
- Bachelor's degree in IT, Business Administration, or a related field.
- Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
- Excellent communication, negotiation, and stakeholder management skills.
- Familiarity with government procurement processes and regulations is a plus.
Our competitive salary package includes a minimum estimated SGD $120,000 - SGD $180,000 per annum, depending on experience. We also offer attractive benefits, a dynamic and innovative work environment, opportunities for personal growth and development, and an engaging and collaborative company culture.
We encourage applicants who have excellent leadership and team management capabilities, can work under pressure, and manage multiple priorities effectively. Certification in ITIL, PMP, or equivalent is an advantage.
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