Automotive Service Director
2 days ago
A senior leadership role is available at RECRUIT EXPRESS PTE LTD for an accomplished Automotive Service Director. This position offers a unique opportunity to lead and manage the Aftersales Service team, driving business growth while ensuring exceptional customer satisfaction.
About the Role- We are seeking an experienced professional with a deep understanding of the automotive industry, particularly in premium brand businesses.
- The ideal candidate will have a minimum of 5 years of experience in management roles, with a proven track record of success in similar environments.
Key Responsibilities:
- Lead the Aftersales Service team in achieving company goals, focusing on service delivery, customer satisfaction, and operating profits.
- Develop and implement strategies to increase monthly service turnover and operating profit through effective inventory management and expense control.
- Maintain high-quality service standards, ensuring that all repair work meets the required principal's standards.
- Optimize workshop efficiency, productivity, and utilization by closely monitoring daily time analysis reports.
- Recruit, train, and deploy staff under your charge to ensure seamless daily operations.
- Ensure compliance with government regulations, including workplace health and safety for employees.
- Maintain and improve service centre processes, diagnostic systems, software, and equipment to meet retail standards.
- Evaluate performance metrics, such as efficiency, productivity, utilization rate, service sales turnover, and net promoter score (NPS), on a monthly basis.
- Authorise the purchase of workshop consumables, tools, and equipment as needed.
- Conduct regular performance reviews to assess individual staff performance and attitude alignment with company objectives.
Requirements:
- Broad knowledge of the automotive industry, preferably with experience in premium brands.
- Minimum 5 years of experience in management roles within the automotive sector.
Salary Estimate: $80,000 - $120,000 per annum, depending on qualifications and experience.
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