Automotive Service Director

2 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Description

A senior leadership role is available at RECRUIT EXPRESS PTE LTD for an accomplished Automotive Service Director. This position offers a unique opportunity to lead and manage the Aftersales Service team, driving business growth while ensuring exceptional customer satisfaction.

About the Role
  • We are seeking an experienced professional with a deep understanding of the automotive industry, particularly in premium brand businesses.
  • The ideal candidate will have a minimum of 5 years of experience in management roles, with a proven track record of success in similar environments.

Key Responsibilities:

  1. Lead the Aftersales Service team in achieving company goals, focusing on service delivery, customer satisfaction, and operating profits.
  2. Develop and implement strategies to increase monthly service turnover and operating profit through effective inventory management and expense control.
  3. Maintain high-quality service standards, ensuring that all repair work meets the required principal's standards.
  4. Optimize workshop efficiency, productivity, and utilization by closely monitoring daily time analysis reports.
  5. Recruit, train, and deploy staff under your charge to ensure seamless daily operations.
  6. Ensure compliance with government regulations, including workplace health and safety for employees.
  7. Maintain and improve service centre processes, diagnostic systems, software, and equipment to meet retail standards.
  8. Evaluate performance metrics, such as efficiency, productivity, utilization rate, service sales turnover, and net promoter score (NPS), on a monthly basis.
  9. Authorise the purchase of workshop consumables, tools, and equipment as needed.
  10. Conduct regular performance reviews to assess individual staff performance and attitude alignment with company objectives.

Requirements:

  • Broad knowledge of the automotive industry, preferably with experience in premium brands.
  • Minimum 5 years of experience in management roles within the automotive sector.

Salary Estimate: $80,000 - $120,000 per annum, depending on qualifications and experience.



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