Customer Experience Manager

8 hours ago


Singapore COINBASE SINGAPORE PTE. LTD. Full time

Coinbase Singapore PTE. LTD. is seeking a highly motivated Customer Experience Manager to join our team.

Job Overview

This role will serve as the primary touchpoint and relationship owner for selected high-value Consumer customers, providing world-class service and support to ensure seamless customer experiences.

Key Responsibilities:
  • Serve as the primary point of contact for high-value customers, handling requests through to resolution
  • Collaborate across teams to address critical customer issues at the root cause
  • Represent and advocate for the customer across organizations to drive impactful changes
  • Champion clear communication with internal and external partners to align on solutions and drive results
  • Onboard new customers to Coinbase and educate them on how to use their accounts effectively
Requirements:
  • Motivated by Coinbase's mission and creating seamless customer experiences
  • Minimum 2 years of experience in an enterprise customer/account management/advisory role in a fast-paced environment
  • Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto
  • Experience working with Google Suite and presentation preparation
  • Fantastic communication skills to operate across multiple departments and stakeholders
  • Flexible and adaptable to meet evolving needs of a high-growth organization
  • Fluency in Cantonese is essential
About Us

Coinbase Singapore PTE. LTD. is a leading provider of cryptocurrency services, serving over 73 million accounts in more than 100 countries.

We're committed to increasing economic freedom around the world, and we're looking for talented individuals who share our vision.

What We Offer
  • A competitive salary range of SGD $80,000 - SGD $120,000 per annum, based on experience
  • A dynamic and inclusive work environment that values diversity and creativity
  • Opportunities for professional growth and development in a rapidly evolving industry
  • A comprehensive benefits package, including medical, dental, and vision coverage


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