Electric Vehicle Customer Experience Manager
2 hours ago
About Us
EV-ELECTRIC (EVE) CHARGING PTE. LTD.
We are a leading provider of electric vehicle charging solutions, committed to making sustainable transportation accessible to all.
Salary: SGD 60000 - SGD 90000 per annum
The base salary is estimated based on industry standards for similar positions in the same location.
About the Role
We are seeking an experienced Customer Experience Manager to join our team. As a key member of our operations team, you will be responsible for managing customer relationships and ensuring seamless delivery of our services.
Your primary focus will be on developing and implementing strategies to enhance customer satisfaction and loyalty, while maintaining high levels of service quality and efficiency.
Key Responsibilities:
- Develop and implement customer experience strategies aligned with business objectives
- Manage customer feedback and complaints, resolving issues promptly and professionally
- Collaborate with internal stakeholders to identify areas for process improvement and develop solutions
- Engage with customers through regular communication channels to ensure their needs are met
- Monitor and report on customer satisfaction metrics, identifying trends and opportunities for growth
Requirements:
To be successful in this role, you will need:
- Tertiary education with at least 2 years of relevant experience in customer relations or partnerships
- Strong people management skills and ability to work collaboratively as part of a team
- Excellent verbal and interpersonal skills, with ability to build relationships with customers and stakeholders
- Proficient in Microsoft Office suite software
- Good understanding of electric vehicle infrastructure and sustainability initiatives
Preferred Qualifications:
- Knowledge and/or experience in UI/UX design principles and methodologies
- Candidate from public service community partnership with CX experience or Engineering or Transport services related industry
What We Offer:
A competitive salary range of SGD 60000 - SGD 90000 per annum, plus benefits and opportunities for professional growth and development.
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