Operations and Hotel Cluster Manager
17 hours ago
We are seeking an experienced Operations Manager to oversee the daily operations of multiple hotels within our portfolio.
About the RoleThis is a challenging opportunity for a dynamic and strategic leader to ensure that each property operates smoothly, maintains high standards of service, and achieves financial goals.
Key Responsibilities:- Oversee the day-to-day operations of multiple hotels within the cluster.
- Develop and implement operational strategies to enhance efficiency and guest satisfaction.
- Ensure compliance with all health, safety, and regulatory requirements.
- Monitor and manage budgets to meet or exceed financial targets.
- Collaborate with department heads to ensure seamless operation across all hotel functions.
- Lead and mentor hotel management teams, fostering a culture of excellence.
- Analyse operational performance and implement improvements as needed.
- Coordinate with sales and marketing teams to drive occupancy and revenue.
- Address and resolve guest complaints in a timely and professional manner.
- Conduct regular site visits to ensure high standards are maintained across all properties.
We are looking for a highly skilled and experienced Operations Manager who has a proven track record in hotel operations management, preferably within a cluster or multi-property role. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is essential.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to make strategic decisions and manage multiple priorities under pressure.
A strong leadership and team management background is required, with experience in budgeting and managing finances. Familiarity with health, safety, and regulatory requirements in the hospitality industry is also necessary.
What We OfferWe offer a competitive salary of SGD 120,000 - SGD 180,000 per annum, depending on experience, plus opportunities for professional growth and career advancement.
Employee discounts on hotel stays and services are also available.
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