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Technical Support Services Director

1 week ago

Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

We are seeking a Technical Support Services Director to join our team at APBA TG HUMAN RESOURCE PTE. LTD. As a key member of our IT service delivery team, you will be responsible for overseeing customer support operations while managing software releases and deployments.

Main Responsibilities:
  1. Develop and implement customer support strategies to enhance service quality.
  2. Act as the primary escalation point for critical customer issues.
  3. Establish a culture of continuous learning and knowledge sharing.

You will work closely with product, L2, and QA teams to align releases with customer expectations and communicate release plans, deployment schedules, and support escalations to stakeholders.