Customer Service Associate

6 days ago


Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time
Customer Care Role Summary

This Customer Care role at CUBE PAYMENT SERVICES PTE. LTD. is perfect for service-oriented individuals who are able to work in a dynamic environment. The ideal candidate will be able to attend to merchant enquiries, provide first-level technical support over the phone, and perform daily administrative data entry accurately. Additionally, the candidate will be responsible for maintaining and accurately updating customer enquiry, problem, and resolution into our portal.

Key Responsibilities
  • Attend to merchant enquiries and provide timely responses.
  • Perform first-level technical support over the phone to merchants.
  • Perform daily administrative data entry accurately and efficiently.
  • Maintain and update customer enquiry, problem, and resolution into our portal.
  • Assist in any ad-hoc customer care related matters.

Requirements
  • Minimum 2 years of working experience in customer service support.
  • Good communication skills.
  • Pleasant personality and ability to work under pressure.
  • Eyes for detail.
  • Computer literate.
  • Ability to communicate in English.
  • Able to work on shifts including weekends and public holidays.

What We Offer
  • A competitive salary.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.

How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application.

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