Syscon Engineer

We are seeking a highly skilled Syscon Engineer to join our team at NCS. As a Syscon Engineer, you will be responsible for implementing large-scale IT/Engineering projects with quality, within scope, and ensuring deliverables are on time and conform to processes and standards meeting customer's requirements.

• Monitor any fault alarm generated from the Network Management System (NMS);
• Identify the nature and type of the network failures whenever a fault alarm is generated or a fault is reported, and execute the appropriate corrective actions to ensure minimum disruption to the network;
• Seek approval from the user's representative on the remedial actions should such actions entail disruption to the network or the allocation of resources;
• Report the fault to the Maintenance Agency (MA) when the fault cannot be resolved at the NOC level;
• Liaise with the MA directly to isolate or rectify the fault reported;
• Provide interim update of a fault via SMS or phone to the user until the fault is closed;
• Document the number and types of faults occurred and the process and action taken to resolve the problem;
• Perform daily checks with the aid of NMS to ensure all sub-systems are in proper physical and working condition;
• Backup data of the NMS and restore it when necessary;
• Carry out the MA's recommended periodic preventive maintenance of the sub-systems and its equipment at all sites to ensure network functionality and the equipment are in working order;
• Perform periodic testing of the main and backup switching equipment to ensure all sub-systems are functioning properly.

• Required to perform 12 hours rotating shift work in teams, for 7 days a week and 24 hours a day, inclusive of Sundays and Public Holidays. Standby duties are also required.
• Required to work on users' site(s).
• Able to work in a team and with external stakeholders.
• Able to work under stress during outage or emergency.
• Experience in a control centre will be a plus.
• Knowledge in any domains or software listed below will be an advantage:
• DC operation – Splunk, SolarWinds, operational process, setting up, Standard Operating Procedures (SOP), Business Continuity Plan (BCP) SOP.
• Systems – VMware, Nutanix, MS AD, MS servers, tape backup, Hyper V.
• Security – Cisco, VPN, Symantec, RSA, CA, Palo Alto, familiar with IM8, ISM, CISSP.
• Networking – L2 & L3 switches, networking design, minimum CCNA, CCNP is a plus.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.