IT Operations Management Specialist
7 days ago
We are seeking an experienced IT Operations Management Specialist to join our team at K2 Partnering Solutions PTE. LTD.
Job DescriptionThe ideal candidate will have a strong background in implementing and managing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM. The successful candidate will lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.
Key Responsibilities:
- Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.
- Implement and promote the CSDM framework to standardize and enhance service management practices.
- Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
- Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.
- Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.
- Identify opportunities for process improvement and automation within ServiceNow.
- Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.
To be successful in this role, you will require:
- A Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
- Strong understanding of ITIL processes and frameworks.
- ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
- Ability to manage multiple projects simultaneously and meet deadlines.
Salary: $120,000 - $180,000 per annum, depending on experience.
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