Claims Associate

5 hours ago


Singapore ENCOMPASSE Full time
Job Summary:

We are seeking a highly skilled Claims Resolution Specialist to join our team at ENCOMPASSE. In this role, you will be responsible for processing claim applications, responding to customer inquiries, and providing exceptional customer service.

About the Role:

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be required to process claims in a timely and efficient manner, ensuring that all necessary information is gathered and verified.

Key Responsibilities:

• Process claim applications and respond to customer inquiries in a timely and professional manner

• Verify all necessary information and ensure accuracy of data

• Collaborate with internal stakeholders to resolve claims in a timely and efficient manner

• Provide exceptional customer service and support to customers via phone, email, and in-person interactions

• Maintain accurate records and documentation of claims processing and customer interactions

Requirements:

To be successful in this role, you will need:

• At least 2 years of relevant experience in claims processing or a related field

• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment

• Proficient in Microsoft Office, including Word, Excel, and Outlook

• Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction

• High school diploma or equivalent required, bachelor's degree preferred

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of $45,000 - $60,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.
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