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Data Driven Product Specialist

3 weeks ago

Singapore beBeeOperations Full time $80,000 - $120,000
Product Operations Specialist

This is a dynamic role that involves working remotely on Mondays and Fridays. The ideal candidate will be self-motivated and able to work independently with minimal supervision.

  • Analyze data and identify trends, patterns, and opportunities for enhancing functionality and user experience.

  • Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements.

  • Engage with customers through various channels to announce new features, address issues, and provide updates regarding their queries.

  • Collaborate with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements.

  • Develop comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product.

  • Conduct regular check-in meetings with customers to ensure better understanding and ease of use.

  • Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness.

  • Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices.

  • Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates.

  • Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement.

  • Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction.

Key Requirements

  • The candidate must be based in Vilnius and authorized to work in Vilnius without sponsorship.

  • This is a hybrid position where you will work remotely on Monday and Friday.

  • 1-3 years of experience as a Product Operations Analyst or a similar role.

  • Excellent written and verbal communication skills in English are essential for effective customer interactions.

  • Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations.

  • Familiarity with product lifecycle management principles and methodologies.

  • Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support.

  • Knowledge of product management frameworks and methodologies is desirable.

  • Familiarity with project management tools and software for planning, tracking, and collaborating on projects.

  • Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.

  • Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.

  • Travel flexibility for customer meetings or team gatherings, as needed.

Preferred Qualifications

  • Understanding of anti-fraud, anti-money laundering, or compliance domains.

  • Previous experience in a product-focused role within the fintech industry.

  • Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements.

  • Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.

  • Familiarity with risk management principles and methodologies, specifically related to product operations.

  • Understanding of sanctions screening processes and familiarity with industry-standard sanction lists.

  • Knowledge of data privacy regulations and practices related to handling sensitive financial information.

  • Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes.

  • Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations.

  • Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence.

Benefits

  • Get equity from day 1 at a startup.

  • Do something meaningful; help prevent human trafficking, money laundering, and terrorism financing.

  • Work alongside a highly competent team, including professionals from top companies.

  • Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.

  • Experience an international work culture in a flat organizational structure.

Before You Apply

We maintain a high bar for all team members and conduct honest and fair performance evaluations.