
Marine Claims Coordinator
3 days ago
We are seeking a Marine Claims Coordinator to join our team. This is an exciting opportunity for an individual with prior experience in marine claims and strong organizational and communication skills.
About the Role:
The successful candidate will be responsible for handling marine claims, managing correspondence, and attending meetings with clients and intermediaries. Key responsibilities include liaising with clients, managing correspondence, gathering relevant customers' details, arranging surveys, and contacting settling agents if needed.
Key Responsibilities:
- Liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas Principals.
- Manage correspondence and attend meetings with clients/intermediaries when required.
- Gather relevant customers' details, arrange surveys, and contact settling agents if needed.
- Create claim files/checklist and check policy/reinsurance/treaty arrangements before confirming underwriting acceptance.
- Send Acknowledgment Letter and request necessary claims documents from clients/intermediaries.
- Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments.
- Draft LLA/MLR for approval and ensure reserves are timely and accurate.
- Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
- Verify premium payment before processing claims and liaise with Finance on payment delays.
- Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
- Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
- Review and escalate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
- Review files regularly, compile monthly/quarterly statistics as needed.
- Conduct UAT for Marine Claims module.
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