Senior Travel Experience Coordinator

6 days ago


Singapore TIRUN TRAVEL MARKETING PTE. LTD. Full time

Company Overview:

TIRUN TRAVEL MARKETING PTE. LTD. is a rapidly growing travel company that offers comprehensive customer engagement and strategic account management services.

Estimated Salary: SGD 45,000 - SGD 65,000 per annum

Job Description:

The Senior Travel Experience Coordinator will be responsible for delivering superior travel services through Customer Service Excellence. This includes Client Communication Management, where the primary point of contact will manage client inquiries across various channels and ensure all travel arrangements comply with client policies.

In addition, the coordinator will focus on Tour Planning and Management, developing compelling travel proposals, coordinating with tour operators and product suppliers, and overseeing end-to-end tour planning and execution.

Key Responsibilities:

  • Client Communication Management:
    • Act as the primary point of contact for all client inquiries across various channels.
    • Manage a diverse travel product portfolio, including cruise, yacht, and land-based offerings.
    • Ensure all travel arrangements comply with the client's policies and proactively identify opportunities for cost optimization.
    • Drive high conversion rates through systematic follow-up on inquiries.
    • Uphold exceptional service standards and response times.
  • Tour Planning and Management:
    • Develop compelling and competitive travel proposals tailored to each tour request.
    • Coordinate seamlessly with tour operators, product suppliers, and transportation providers.
    • Oversee end-to-end tour planning and execution.

Required Skills and Qualifications:

  • Minimum education of GCE 'O' or 'N' level.
  • Prior experience in a travel agency or retail sales is preferred but not mandatory.
  • Openness to overseas travel, if required.
  • Strong orientation towards customer service.

Benefits:

  • Opportunities for career advancement in a rapidly growing company.
  • Generous vacation policy.
  • Exclusive travel benefits and discounts.

Additional Information:

This role represents a dynamic opportunity for a customer-centric professional to make a significant impact in the travel industry.



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