
Property Operations Manager
1 week ago
Job Title: Property Team Leader
We are seeking a Property Team Leader to lead and manage a team of property executives and administrative staff under the MCST division. The successful candidate will be accountable to the Director for the team's overall business performance.
The Property Team Leader will oversee the day-to-day operations of managed properties, ensuring compliance with policies and procedures. They will also source new business opportunities through client engagement, networking, and promotion of organisation services.
Key Responsibilities:- Lead and manage a team of property executives and administrative staff under the MCST division
- Source new business opportunities through client engagement, networking, and promotion of organisation services
- Oversee the day-to-day operations of managed properties, ensuring compliance with policies and procedures
- Provide coaching, guidance, and development opportunities for team members, promoting long-term career progression within the company
- Monitor and manage the complaints resolution process, ensuring swift and effective handling of resident and client feedback
- Maintain regular liaison with building owners and Council Members to ensure satisfaction with property management performance
- Conduct tenant and client satisfaction surveys to evaluate and improve service delivery
- Convene, prepare agendas, record minutes, and attend Council meetings, AGMs, and other statutory meetings
- Support the Director in implementing strategies to meet performance targets and financial goals
- Degree or Diploma in Building, Real Estate Management, or related discipline
- Minimum 5 years of property management experience, including at least 2 years in a managerial or supervisory role
- Proven experience in MCST management and strong working knowledge of the Building Maintenance and Strata Management Act (BMSMA) is essential
- Strong leadership, negotiation, and interpersonal communication skills
- Self-motivated, mature, and capable of managing a team independently
- Detail-oriented, well-organized, and committed to delivering service excellence
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