Senior Financial Services Operations Manager
7 days ago
As a Senior Financial Services Operations Manager, you will drive and lead the Card Services Financial Payment function, overseeing daily running operations to meet external and internal Service Level Agreements (SLAs). You will be responsible for initiating and recommending process improvements, working together with business users and technology teams, to enhance customer journeys, improve productivity, effectiveness, and efficiency.
The ideal candidate will have experience in automation tools such as Robotic Process Automation (RPA) and possess strong analytical and problem-solving skills. They will be able to think objectively and 'think outside the box' when analyzing issues, while being meticulous with an eye for details and quality mindset.
Key Responsibilities:
- Drive and lead Card Services Financial Payment function over-seeing daily running operations to meet external and internal SLAs.
- Initiate and recommend process improvement, together with business users and technology team, to enhance customer journey, improve productivity effectiveness and efficiency.
- Performing gap/problem analysis on processes and provide recommendation for change and mitigation of risks.
- Ensure the team's daily processing are within SLA standards and escalate timely for potential risk events
- Work with the Department Head in building up the team's risk management practices.
- Update staff promptly of any changes to internal workflow/operational procedures to avoid work errors.
- Develop and execute a cross-train plan as part of development plan for the team members.
Requirements:
- Degree Holder
- Preferably 3 – 5 years' experience in operations / process re-engineering function.
- In-depth understanding of risk and controls in operations
- Able to multi-task and cope with change and diversity in a fast-paced environment
- Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
- Meticulous with an eye for details and quality mindset
- Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
- Proficient in the use of Microsoft Office, specifically Microsoft Excel & Powerpoint
- Team player, self-motivated and resourceful
$120,000 - $180,000 per annum, depending on qualifications and experience.
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