Dedicated Reservation Professional Wanted
7 days ago
SG HOTELS PTE. LTD., a boutique hotel group in Singapore, is seeking a talented individual to join our team as a Cluster F&B Reservations Agent.
Salary:$60,000 - $80,000 per annum, depending on experience.
Job Description:Key Responsibilities:- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Ensure that all correspondence are replied within 24 hours.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- At least 1 year experience in a similar role.
- Fluent in English (Written and Spoken).
- Excellent telephone & email etiquette.
- Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide.
- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in your Marriott career journey.
- Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
- 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore.
- 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels.
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