Dedicated Reservation Professional Wanted

7 days ago


Singapore SG HOTELS PTE. LTD. Full time
Job Title: Cluster F&B Reservations AgentAbout SG HOTELS PTE. LTD.

SG HOTELS PTE. LTD., a boutique hotel group in Singapore, is seeking a talented individual to join our team as a Cluster F&B Reservations Agent.

Salary:

$60,000 - $80,000 per annum, depending on experience.

Job Description:Key Responsibilities:
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Ensure that all correspondence are replied within 24 hours.
  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue. Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements:
  • At least 1 year experience in a similar role.
  • Fluent in English (Written and Spoken).
  • Excellent telephone & email etiquette.
Benefits:
  • Garcha Group Benefits:
    • As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide.
    • As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in your Marriott career journey.
    • Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
    • 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore.
    • 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels.


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