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Professional Logistics Advisor Wanted

3 weeks ago

Singapore beBeeLogistics Full time $4,500 - $9,000

Logistics Expert Wanted

We are seeking a skilled professional to join our team as an advisor in logistics and customer service. This is a key role that involves managing customer interactions, ensuring service excellence, and upholding our company's core values in all aspects of communication.

This role plays a crucial part in ensuring the accuracy, quality, and timeliness of logistics service delivery, while fostering trust and long-term relationships with our customers.

  • Act as the first point of contact for clients and customers, handling enquiries, updates, and service requests professionally and promptly.
  • Coordinate logistics-related services including shipment scheduling, documentation, tracking, and issue resolution.
  • Provide accurate, timely information on our logistics services and processes.
  • Maintain professional, courteous, and solution-oriented communication with clients through phone, email, and in-person.
  • Monitor service quality and proactively address service issues or delays by working with internal operational teams.
  • Maintain up-to-date records in customer service systems, ensuring all customer interactions are well documented.
  • Demonstrate and promote our company Values in all customer and colleague interactions.
  • Identify areas for improvement and participate in continuous service enhancement initiatives.
  • Collaborate effectively across departments and regions to support customer requirements and expectations.

Required Skills and Qualifications:

  • Communication: Communicates clearly and professionally in verbal and written forms. Listens effectively, prepares accurate reports, and reflects our company's Values in all client interactions.
  • Intercultural Awareness: Engages with clients and colleagues from diverse backgrounds with sensitivity and adaptability. Adjusts communication and behaviors to promote inclusiveness and mutual understanding.
  • Customer Service: Responds quickly and professionally to customer needs. Handles issues efficiently, follows service protocols, and maintains a helpful and approachable attitude.
  • Personal Organisation: Keeps information and workflows organized. Manages time effectively, prioritizes tasks, and maintains a tidy and functional work environment.
  • Quality & Process Improvement: Pays attention to detail, delivers accurate outcomes, and actively contributes to process improvements and service excellence. Owns service quality and strives for high performance.

Qualifications & Requirements:

  • Nitec, higher nitec in Logistics, Business Administration, or a related field.
  • Some experience of customer service or operations in the logistics or supply chain industry preferred.
  • Strong written and verbal communication skills.
  • Comfortable working in fast-paced and multicultural environments.
  • Proficient in Microsoft Office and logistics management systems.
  • High attention to detail and commitment to continuous improvement.
  • Knowledge of freight forwarding, warehousing, or relocation services is an advantage.